McAfee has developed an EXTRA.DAT to
suppress this detection, which does not fix the issue, it only suppresses the detection. The file is attached to this article.
Apply the EXTRA.DAT to all potentially affected systems as soon as possible.
For systems that have already encountered this issue, start the computer in Safe Mode and apply the EXTRA.DAT. After applying the EXTRA.DAT, restore the affected files from Quarantine.
To apply the EXTRA.DAT locally to an affected computerIMPORTANT: For VirusScan Enterprise 8.5i and later, temporarily disable Access Protection before proceeding. For details, see:
KB52204.
To apply the
EXTRA.DAT locally:
- Download the EXTRA.ZIP file attached to this article and extract the EXTRA.DAT file.
- Start the affected computer in Safe Mode with networking enabled.
- Copy EXTRA.DAT to C:\Program Files\Common Files\McAfee\Engine.
- Launch Windows Explorer and navigate to C:\WINDOWS\system32:
- If svchost.exe exists in this folder and is not a 0 byte file, continue to Step 7.
- If svchost.exe has been deleted (or is a 0 byte file), launch the VirusScan Console (Click Start, Programs, McAfee, VirusScan Console).
If you are unable to launch the VirusScan Console, click Start, Run, type the command below (including quotes) and click OK:
"C:\program files\mcafee\virusscan enterprise\mcconsol.exe" /standalone
- Double-click Quarantine Manager Policy, then click the Manager tab.
- Right-click the detection and select Restore.
- Restart your computer normally.
If you are cannoty restore
svchost.exe from Quarantine, or if
svchost.exe is
0 bytes, do the following:
Option 2 - Use the recovery partition on your hard disk
If your computer was not supplied with an XP installation disk, it is likely that all installation files are located on a separate partition on your hard disk. This can be accessed by pressing F8 during a restart and selecting the appropriate Repair or Recovery option from the menu. This option may be named differently depending on your manufacturer.
IMPORTANT: Take care not to run a full reinstallation as this would overwrite all existing files.